Return, Refund & Exchange Policy
In case of product defects or content discrepancies, we guarantee a replacement within 21 days from the delivery date. Please report any issues within the same 21-day period after receiving your order. To initiate a return process, kindly email us and obtain a Return Merchandise Authorization (RMA) number before shipping the item back. Packages without a valid RMA number will be declined. Ensure the product, along with its original packaging and accessories, is returned in its original, resalable condition, properly packaged.
In the event of returned items, we bear no liability for lost or damaged goods during transit. Refunds will not cover the monetary value of the merchandise. If you encounter issues with a product, such as malfunctions or defects, our team will endeavor to provide you with technical assistance through our help-desk Customer Support. In numerous situations, we can troubleshoot and resolve these concerns remotely.
IMPORTANT : Kindly ensure that you thoroughly investigate and resolve all issues encountered. Please feel free to reach out to us for any assistance related to return or refund inquiries.
REFUNDS :
1. Our 25-day return policy applies to eligible purchases.
2. Items must be in their original condition and packaging for a refund.
3. Upon receiving and inspecting your return, we’ll notify you via email or call regarding approval or rejection.
4. If approved, a refund will be processed, and the credit will automatically be applied to your original payment method.
5. For service cancellations, shipping charges and the first-month subscription fee will be deducted, while the rest will be refunded.
6. In case of damage or missing packaging/accessories, a restocking fee may be charged.
NOTE : In the event that any items are discovered missing upon receiving a returned package, the following charges will be applicable:
MISSED ITEMS | CHARGES |
REMOTE/ WIFI DONGLE | $20 |
HDMI CABLE/ POWER ADAPTER | $10 |
PACKAGING SLIPS/ MANUALS | $10 |
EXCHANGES (If Applicable) :
1. Our replacement policy is triggered when items exhibit defects, damage, or are beyond on-site repair by our RMA department.
2. Customers should note that initial shipping costs are non-refundable in such cases.
3. The responsibility of covering the shipping expenses for the replacement product lies with the customer.
SHIPPING :
1. To return your device, request a shipping label first; otherwise, you’ll be responsible for the shipping costs, which are non-refundable.
2. Refund processing may deduct the shipping cost from your refund amount.
3. Shipping times for exchanged products may vary depending on your location.
4. For items worth over €75, consider using a traceable shipping service or purchasing shipping insurance, as we don’t guarantee the receipt of returned items.
5. We ship orders daily, utilizing efficient couriers for quick delivery.
6. After full payment and fulfillment by our agents, we’ll update your order status and provide a tracking number on our website.
7. Please allow 3-5 working days for shipping and handling before tracking your package.
SHIPPING QUOTES :
Kindly verify your shipping address during the checkout process to obtain a more precise and region-specific shipping cost. The price may fluctuate based on the location, ensuring an accurate calculation for your convenience.
- Shipping Options for EU Orders: DHL, FedEx, or UPS handle deliveries, with charges varying based on the destination country and city.
- Canadian Orders: Shipping is facilitated by Canada Post at a flat rate of 25 CAD, and the estimated delivery time is 3-5 business days.
- American Orders: Customers can choose between DHL or USPS for shipping, with a flat rate of 25 USD, and an expected delivery time of 4-6 business days.